Contact & Support

Free Plugin Support (Pipe9 Media Optimizer)

For questions, bug reports, and feature requests related to the free **Pipe9 Media Optimizer** plugin, please use the WordPress.org support forums:

WordPress.org Support Forums

This is the fastest way to get help — both the community and the developer monitor the forums.

Pro Plugin Support (Pipe9 Media Optimizer Pro)

If you've purchased **Pipe9 Media Optimizer Pro** and need assistance, reach out directly:

Email: [email protected]

Please include the following in your support request:

  • Your WordPress version
  • Your PHP version
  • The Pipe9 Media Optimizer and Pipe9 Media Optimizer Pro versions installed
  • A description of the issue, including any error messages
  • Whether you're using Apache, Nginx, or another server

General Inquiries

For business inquiries, partnership opportunities, or questions not related to a specific plugin:

Email: [email protected]

Response Times

  • **WordPress.org forums** — typically within 48 hours
  • **Pro support email** — within 24 hours on business days
  • **General inquiries** — within 72 hours

Before You Reach Out

You might find your answer in the plugin documentation: